Tickket Refund Policy: Tickets & Votes

Important: Tickket is a technology platform, not an event organiser. Our ability to process refunds depends on the status of funds.

1. General Rule (FCCPA Compliant)

Under the Federal Competition and Consumer Protection Act, you are entitled to a refund if:

  • The event is cancelled.
  • The event is "significantly different" from what was advertised.
  • You were denied entry despite having a valid ticket.

2. Responsibility for Refunds

Before Settlement

If Tickket still holds the funds (usually within 0-24 hours of purchase), we can process the refund directly to your bank account upon valid request or event cancellation.

After Settlement

Once funds are settled to the Organiser (Next Business Day), the Organiser is solely responsible for issuing refunds. We act only as a facilitator for money we no longer hold.

3. "No Refund" Policy on Votes

Paid votes for contests are considered a consumable service with immediate delivery. Therefore, votes are non-refundable once cast, even if the contestant is disqualified or does not win.

4. Non-Refundable Fees

Platform Fees and Payment Processing Charges are non-refundable. When a refund is processed, you will receive the ticket face value, minus these administrative costs.

5. How to Request a Refund

Please contact the Event Organiser directly via their profile page. If they are unresponsive for more than 24 hours, you may escalate to us on WhatsApp at +234 9161268431 for mediation.